This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We currently ship to the United States. For more details, please see our Shipping Policy.

Orders placed before 2:00 PM (EST) are processed the same business day.

Orders placed after 2:00 PM (EST)are processed the next business day.

Processing usually takes 1–3 business days (Monday–Friday, excluding public holidays).

Delivery time includes processing and carrier transit time.

• Processing takes 1–3 business days.
• Transit takes 4–5 business days.
  

Shipping times are estimates and not guaranteed. Transit delays can occur due to customs, weather, logistics, or seasonal demand.
See full details in our Shipping Policy.

Yes. Once your order is shipped, you will receive an email containing your tracking number and a link to follow your shipment.

We currently accept:

• Visa.
• MasterCard.
• American Express.
• PayPal.
• Apple Pay.
• Google Pay.

All payments are securely processed. We do not store your card information..

If you need to cancel your order, please contact us immediately at email.com

If your order is already processed or shipped, cancellation cannot be guaranteed. You can still request a return after delivery.

See our Return and Refund Policy.

Yes. You can request a return within 30 days after delivery. Returned items must be unused, clean, and in their original packaging with all tags and accessories.

Return shipping costs are the responsibility of the customer.

To start a return, email us at email.com with your order number and a short explanation.

Full return conditions are available in our Return and Refund Policy.

After we receive and inspect the returned item, your refund will be issued to your original payment method.

Refund processing may take up to 7 business days after the return is received.

Refunds apply to the product price only. Original shipping fees are not refundable.

If you receive a damaged or incorrect product, please send photos of the issue and your order number to email.com

We will review the case and offer an appropriate solution, such as sending a replacement, re-sending the correct item, or issuing a refund.

Tracking updates can take a few days, particularly during customs processing or peak logistics periods. This is normal.

If tracking does not update after several days, contact us and we will investigate.

If the order has not yet been processed, we can update your address. Once an order is shipped, the address cannot be changed.

You can reach us by email at email.com or by phone at