Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services (the “Services”). By accessing or purchasing from our website, you agree to the practices described below.
1. Information We Collect
a. Information You Provide Directly
We collect personal information when you place an order, create an account, or contact us. This may include your full name, email address, billing and shipping address, phone number, order details and purchase history, payment method information (tokenized by our payment providers), customer service communications, and information provided in reviews, surveys, or promotions.
b. Information Collected Automatically
When you browse our site, we automatically collect technical and usage data, such as your IP address, device type (mobile or computer), browser type and version, pages viewed and time spent, referring website or ads, and cookies and analytics data.
c. Information From Third Parties
We may receive information from trusted service partners, including payment processors, shipping and logistics partners, and marketing and analytics platforms. This information is used solely to fulfill orders, prevent fraud, or provide customer service.
2. How We Use Your Information
We use personal information to operate our online store, process purchases, and provide customer support. This includes processing and fulfilling orders, payment verification and fraud prevention, shipment and delivery coordination, managing returns and support requests, improving website performance and user experience, sending promotional communications if you opted in, and complying with legal, accounting, or tax obligations. We do not use your data for unrelated purposes.
3. Sharing Your Information
a. Service Providers
We share personal data only with trusted partners who help operate our store, such as payment gateways, shipping carriers, fraud detection systems, customer support providers, and IT and hosting providers. These partners receive only the data required to perform their service and must protect it.
b. Legal Requirements
We may disclose personal data when required by law, court order, or government request. We do not sell, rent, or trade your personal information.
4. Shopify Hosting and Platform
Our store is hosted by Shopify Inc., which provides the e-commerce platform, web infrastructure, analytics, and secure payment environment used to operate our store. Shopify may process certain information, such as checkout security, cookies, and payment authentication. You may review Shopify’s privacy policy here: https://www.shopify.com/legal/privacy
5. Cookies and Tracking Technologies
Cookies are small files placed on your device to improve browsing experience and store preferences. We use cookies to maintain shopping cart sessions, improve website functionality and analytics, customize store experience, and measure marketing performance. You may disable cookies in your browser settings, but some features may not work properly if cookies are disabled. You can withdraw cookie consent at any time through your browser settings.
6. Your Privacy Rights
Depending on your residence, you may be entitled to access the personal data we hold about you, update or correct inaccurate information, request deletion of your data (where legally permitted), withdraw consent for marketing communications, and request limitation or portability of your data. To exercise your rights, please contact us at email.com.
7. Third-Party Services
Some services essential to your order operate independently from us, such as payment gateways and shipment carriers. These partners have their own privacy policies. Examples include PayPal, Google Pay, Apple Pay, Shopify Payments, and shipping carriers and logistics partners. We encourage you to review their individual privacy practices when using their services.
8. Data Retention
We retain personal information only as long as necessary to fulfill orders and refunds, comply with tax or accounting requirements, prevent fraud and abuse, and resolve disputes. Certain transactional records may be retained for up to seven (7) years to satisfy legal or regulatory obligations.
10. How We Protect Your Data
We apply technical and organizational safeguards, including SSL encryption, secure hosting and firewall systems, tokenized payment processing, and restricted staff access. No online platform can guarantee absolute security, but we work with reputable providers and industry-standard protections.
11. Adults Only
Our website and services are intended for customers aged 18 and older. We do not knowingly collect or process personal data from children. If we discover that a minor has submitted personal information, we will delete it.
12. International Transfers
Your data may be stored or processed outside your country of residence, including by logistics and fulfillment partners. These transfers follow applicable privacy standards.
13. Updates to This Policy
We may update this Privacy Policy to reflect service or legal changes. Any updates will appear on this page with a revised “Last Updated” date. Continued use of the website after revisions indicates acceptance of the updated policy.