Return and Refund Policy
90-Day Return Window
Return requests can be submitted within 90 days from the confirmed delivery date.
Exchange Availability
Exchanges for another size or model are available within 90 days, subject to stock availability.
Refund Processing Timeline
Approved refunds are processed within up to 7 business days after confirmation and issued to the original payment method.
Damaged or Incorrect Item Support
Verified damaged or incorrect items qualify for a replacement, corrected shipment, or another appropriate resolution.
At Mode Vero, we aim to provide a clear and reliable shopping experience. If an item does not meet your expectations, we will work with you to address the issue. This policy applies to orders delivered to the United States.
90-Day Money-Back Guarantee
ModeVero New York offers a 90-day money-back guarantee. Returns or refunds can be requested within 90 days of the confirmed delivery date if the item is not suitable. Customers must first contact our support team to initiate a return request. All standard return conditions outlined below apply.
Return Eligibility Window
You can request a return within 90 days from the confirmed delivery date. The 90-day period begins when the carrier marks your order as "Delivered."
After this period, returns are no longer accepted.
How to Request a Return
Email: support@modevero.com
To speed up processing, include:
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Your full name
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Your order number
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The item(s) you want to return
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A short explanation of the reason
Condition of Returned Items
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Unused and unwashed
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In their original condition
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Returned with original tags, packaging, and accessories.
Items showing heavy wear, odor, missing parts, or visible damage can be deemed ineligible.
If an item is damaged during return shipping due to inadequate packaging, the refund can be declined. We recommend protective packaging and the use of a trackable shipping service.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
We do not provide prepaid labels for standard returns.
If a return shipment is lost by the carrier, a refund cannot be issued. Please keep a tracking number until the process is complete.
Refund Details
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Once the returned item is received and inspected, we will email you to confirm whether the refund is approved.
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Approved refunds will be issued to the original payment method used at checkout.
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Processing time: up to 7 business days after approval. Payment providers or banks can take additional time to release the funds.
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Refunds apply to the product price only. Original shipping costs (if applicable) are not refundable.
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For the full legal terms that govern your order, please refer to our Terms of Service
Exchanges
If you prefer an exchange for another size or model, please email us at: support@modevero.com within the 90-day return window.
Processing & Shipping
Once we receive and inspect the original item, the replacement will be shipped.
Alternative Options
If the requested item is unavailable, we will offer store credit or a refund.
Important Return Requirements
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Items must be unused, unwashed, and returned in original condition with all tags, packaging, and accessories.
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Returns showing wear, odor, damage, or missing components will be rejected.
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Damage caused by insufficient return packaging can result in a denied refund.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
support@modevero.com
If the order has not yet been processed, it can be cancelled and refunded. Once an order has been processed, cancellation cannot be guaranteed.
After delivery, you can still request a return if you no longer want the item.
Damaged, or Incorrect Items
Your order number
Clear photos of the issue
Photos of the packaging (if possible)
Send the information to:
support@modevero.comAfter approving the case, we will provide a solution such as:
Sending a replacement
Resending the correct item
Offering another reasonable remedy
Our Approach
We only ask that products be returned in good condition so we can complete your request efficiently. Our team is here to support you and provide a positive shopping experience.