Return Period
30 days of the confirmed delivery date.
Return Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Exchanges
We accept exchanges
Cancellation
After delivery, you can still request a return if you no longer want the item.
At Mode Vero, we aim to provide a clear and reliable shopping experience. If an item does not meet your expectations, we will work with you to address the issue. This policy applies to orders delivered to the United States.
Return Eligibility Window
You can request a return within 30 days from the confirmed delivery date. The 30-day period begins when the carrier marks your order as "Delivered."
After this period, returns are no longer accepted.
How to Request a Return
Email: email.com
To speed up processing, include:
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Your full name
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Your order number
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The item(s) you want to return
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A short explanation of the reason
Condition of Returned Items
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Unused and unwashed
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In their original condition
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Returned with original tags, packaging, and accessories.
Items showing heavy wear, odor, missing parts, or visible damage can be deemed ineligible.
If an item is damaged during return shipping due to inadequate packaging, the refund can be declined. We recommend protective packaging and the use of a trackable shipping service.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
We do not provide prepaid labels for standard returns.
If a return shipment is lost by the carrier, a refund cannot be issued. Please keep a tracking number until the process is complete.
Refund Details
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Once the returned item is received and inspected, we will email you to confirm whether the refund is approved.
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Approved refunds will be issued to the original payment method used at checkout.
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Processing time: up to 7 business days after the return is received. Payment providers or banks can take additional time to release the funds.
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Refunds apply to the product price only. Original shipping costs (if applicable) are not refundable.
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For the full legal terms that govern your order, please refer to our Terms of Service
Exchanges
If you prefer an exchange for another size or model, please email us at: email.com within the 30-day return window.
Processing & Shipping
Once we receive and inspect the original item, the replacement will be shipped.
Alternative Options
If the requested item is unavailable, we will offer store credit or a refund.
Important Return Requirements
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Items must be unused, unwashed, and returned in original condition with all tags, packaging, and accessories.
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Returns showing wear, odor, damage, or missing components may be rejected.
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Damage caused by insufficient return packaging can result in a denied refund.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at: email.com
If the order has not yet been processed, it can be cancelled and refunded. Once an order has been processed or shipped, cancellation cannot be guaranteed.
After delivery, you can still request a return if you no longer want the item.
Damaged, or Incorrect Items
Order Number
Your order number
Clear Photos
Clear photos of the issue
Packaging Photos
Photos of the packaging (if possible)
Send the information to:
email.comAfter reviewing the case, we will provide a solution such as:
Sending a replacement
Resending the correct item
Offering another reasonable remedy
Our Approach
Returns and exchanges should be simple. We only ask that products be returned in good condition so we can complete your request efficiently. Our team is here to support you and provide a positive shopping experience.